Kitchener, ON – Working on L2 elevated incidents. Create and work on Proactive problem records Create a SOPs. Identify, create, implement and close CIPS and update on share portal. Manage and update team share portals. Participate on TAB / CAB meetings. General Administration tasks includes: Installing and configuring Operating system in Break fix. Installing and configuration of Unix clusters. Installing and configuration of Hardware ( c7000) enclosures ( Break fix). Advance troubleshooting includes: Troubleshooting Unix cluster issues. Troubleshooting any incidents elevated by L2 team. Analyze and resolve Unix dump for any server hang / unexpected reboot issues. Analyze, troubleshoot and resolve Cluster issues using Cluster logs. Analyze, capture performance counters and resolve Performance issues on server. Actively involved in escalations: Includes engaging all stake holders and communicate. Plan and execute complex changes includes: Upgrading Firmware / drivers of Blade Enclosure . Upgrading Firm… – Permanent – Full-timeApply for this job.