TechXpert Representative

Job Listing No: 9740000

TechXpert Representative

Grande Prairie, AB – SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you’re able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contac… – Permanent – Full-time

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