Burnaby, BC – Position Summary Our documentation is one of the first things our customers see when they use our products. We want to create a great first impression, inform and excite our customers about our products, help them when they run into issues, and enhance our company brand. We are now looking for someone to join our global team! The ideal candidate is a keen learner who enjoys being a Subject Matter Expert, excels at researching, loves being an early product user, passionately advocates on behalf of customers, and develops world-class content that is perfectly pitched to our customers. Role and Responsibilities You will work with a mix of products, including: end-user devices, apps, and web services enterprise IT admin cloud services developer SDKs, REST APIs You will develop a variety of content, including: user, admin, and developer guides step-by-step how-to tutorials and videos web page copy, blog posts, FAQs You’ll understand our customers: their point of view, kn… – Permanent – Full-timeApply for this job.