Technical Support Analyst- Level 1

Job Listing No: 9740000

Technical Support Analyst- Level 1

TEKsystems, Inc – Toronto, ON – One of TEKsystem’s clients within the financial industry is looking for a Technical Support Analyst to help support all 900 of the branches across Canada. This person’s role will be providing first point of contact for all technical support issues at an enterprise level. They will be is responsible for providing excellent customer service, technical support for all supported business groups and products, troubleshooting, triage, and management of the incident lifecycle at enterprise level. He/she will proficiently support one or more call flow queues while performance remains at the correct service level or better. Day to day duties include: Provides cost effective first-level IT support by applying known solutions to problems or performing basic research Escalate issues to second level support when the solution is unknown or cannot be found within 20 minutes Resolves 80% of incidents at first point of contact Responsible for the generation of detailed Incident Tickets Support… – Permanent – Full-time

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