Technical Support Agent

Job Listing No: 9740000

Technical Support Agent

Resto Finances inc. – Veloce – Levis, QC – What you will do and what you will make shine: The incumbent of this position will mainly work on the telephone support, under the responsibility of the technical director, he will have to make sure to answer the customers who have difficulties with their system of point of sale. The incumbent of this position will therefore have strong technical skills, excellent workflow skills and a strong desire to provide high quality service. Your profile: Provide customer support, answer questions about the use of our software, diagnose, solve and document problems. Apply the company’s guidelines and procedures to resolve problems typically encountered by customers. Document the problems and solutions in the customer sheets. Provide advice and training to users in response to challenges. Participate in the quality control of our software. Very good computer skills. Experience in technical customer service, acting with tact and diplomacy. Know how to identify an… – Permanent – Full-time

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