Technical Product Support Specialist – Medical Technology

Job Listing No: 9740000

Technical Product Support Specialist – Medical Technology

Yoh – Indianapolis, IN – Canada – Technical Product Support Specialist needed in Indianapolis, Indiana 46256�for a long-term contract opportunity with Yoh�s client. The Big Picture � Top Skills You Should Possess: Technical support experience Medical technology (chemistry/biology/scientific) MS Office skills Strong communication/listening skills What You�ll Be Doing: Provides direct technical support to customers with inquiries on function and usage of products and troubleshooting complaints related to non-functioning electro/mechanical equipment, interface applications or reagents to identify problem area(s) and recommend troubleshooting and resolution. Including use of valid remote diagnostics for remote capable products and knowledge management system. Collaborates with others for assistance with more complex issues. Accountable for timely and accurate case handling within the CRM. Serves as the primary support liaison between company and the customer. Applies standard policies and procedures i… – Permanent – Full-time

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