Technical Product Support Specialist – Medical Technology
Yoh – Indianapolis, IN – Canada – Technical Product Support Specialist needed in Indianapolis, Indiana 46256ï¿½for a long-term contract opportunity with Yohï¿½s client. The Big Picture ï¿½ Top Skills You Should Possess: Technical support experience Medical technology (chemistry/biology/scientific) MS Office skills Strong communication/listening skills What Youï¿½ll Be Doing: Provides direct technical support to customers with inquiries on function and usage of products and troubleshooting complaints related to non-functioning electro/mechanical equipment, interface applications or reagents to identify problem area(s) and recommend troubleshooting and resolution. Including use of valid remote diagnostics for remote capable products and knowledge management system. Collaborates with others for assistance with more complex issues. Accountable for timely and accurate case handling within the CRM. Serves as the primary support liaison between company and the customer. Applies standard policies and procedures i… – Permanent – Full-timeApply for this job.