Software technical support analyst

Job Listing No: 9740000

Software technical support analyst

RouteOptix Inc. – Kitchener, ON – Terms of Employment: Permanent Full-Time Number of positions: 1 Employer Details Employer: RouteOptix Inc. Job requirements Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience . Experience 5 years or more . Work Setting Help desk . Specific Skills Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts . Work Conditions and Physical Capabilities Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines . Computer and Technology Knowledge Database software … – Permanent – Full-time

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