Royal Services Agent (Switchboard)
The Fairmont Chateau Lake Louise – Lake Louise, AB – Resume We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in Guest Service. Summary of Responsibilities: Acknowledging guest compliments and complaints and ensuring the guests needs are met Follow-up of all guest requests or concerns Answer external and internal calls and direct to the appropriate departments. Wherever possible assist the guest in their inquires prior to redirecting them. Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures, guest and staff medicals, and mechanical alarms Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Maintenance, Guest Services, Food and Beverage Ensuring accurate records of guest calls to Royal Service to maintain the integrity of our data Establishing and maintaining a good working relationship with other hotel departments Being well informed about all hotel facilities and hotel histor… – Permanent – Full-timeApply for this job.