Regional Service Delivery Manager

Job Listing No: 9740000

Regional Service Delivery Manager

Saint-Bruno, QC – Regional Service Delivery Manager St Bruno QC – Canada Permanent/ FTE Position Main Responsibilities: · Acts a single point of contact for that regional governance. Owns and creates service delivery and service management performance review presentations for the region (BU). Collects and interprets service performance root cause analysis and corrective actions. Delivers service status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, delivered via electronic presentations or in person meetings. · Management of the regional service support, which may include, mentoring in technology and best practices and assist with career development · Hands on role where expected to provide end to end IT support services to the business community ensuring that all requirements are met within agreed service targets (SLA & KPI) · To ensure delivery of best practice as defined by IT service delivery and in-line with Central ICS and SIAM models · Provid… – Permanent – Full-time

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