Nexxsys Service Desk Agent

Job Listing No: 9740000

Nexxsys Service Desk Agent

REXALL – Mississauga, ON – Job Description Reporting to the IT Service Desk Supervisor/Manager, this position is primarily responsible for providing support on the Nexxsys dispensary system. It is also responsible for providing first line support for other IT systems used by KATZ Group Canada Ltd. such as Kronos and POS. This includes, but not limited to working with other technical teams, vendors and business groups on resolution of incidents. Job Dimensions: 24/7 Support Platform, involving Shifts including nights/weekends and On-Call Responsibilities: Troubleshoot and find resolution to Nexxsys dispensary issues and questions relating to pharmacy processes and best practices. Provide 1st level system support for all systems used within Stores and Head Office, such as Timekeeper, Outlook, MS Office Follow up with customers and management to provide resolution and updates Provide shift and off-hours pager support Support Development and Production teams in software upgrades Maintain up-to-date kno… – Permanent – Full-time

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