Manager, Customer Experience Strategy

Job Listing No: 9740000

Manager, Customer Experience Strategy

ROGERS COMMUNICATIONS INC. – Toronto, ON – At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work: Simplify and innovate Take ownership of the what and the how Equip people to succeed Execute with discipline and pride Talk straight, build trust, and over deliver Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal -serve our customers better. The mandates of Rogers’ CEX strategy group are to develop the overall customer experience strategy, define and set targets for customer experience success metrics and measure and analyze performance to drive ongoing improvement. As well, we will ensure that the customer experience improvement process runs effectively including evaluation of all new ideas and process improvement opportunities. The Manager of CEX Strategy will work closely with senior management and business unit l… – Permanent – Full-time

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