Manager, Customer Analytics and Optimization

Job Listing No: 9740000

Manager, Customer Analytics and Optimization

Scotiabank – Toronto, ON – Requisition ID: 35740 Join the Global Community of Scotiabankers to help customers become better off. Purpose The Manager, Customer Analytics and Optimization is accountable for conducting analysis and measurement of Scotiabank’s portfolio growth and profitability, across all products and segments. The incumbent will deliver measurement and analysis to the Retail Customer Engagement, Credit Cards and Unsecured Loans, Savings and D2D Products teams, as well as other relevant business lines. The analysis will enable Product, Risk-Reward and Portfolio Management business decisions with impact on Scotiabank NIAT and/or customer satisfaction. Accountabilities Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Conducts analysis related to business strategies and portfolio performance supporting the different Retail Banking business lines. Identification of portfolio trends and key statistics throu… – Permanent – Full-time

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