Learning Program Specialist – Scarborough, ON
Scotiabank – Scarborough, ON – Requisition ID: 66344 Join the Global Community of Scotiabankers to help customers become better off. As the Learning Program Specialist, you will be responsible to manage the project intake process from multiple departments within the Bank to ensure Contact Centre workforce knowledge and skill readiness to support change. The initiatives have internal customer-facing requirements and therefore require broad understanding of all lines business. You will manage internal customers relationships to help facilitate the demand intake process to determine business priorities that will be instrumental in meeting short- and long-term learning and knowledge management strategic objectives. Accountabilities Collaborating with internal customers to collect, analyze, and prioritize requirements; to document business and technical requirements; to present projects listings to Senior Leaders. Working with business unit systems users and management to prioritize demand intake and represent … – Permanent – Full-timeApply for this job.