Guest service representative – hotel

Job Listing No: 9740000

Guest service representative – hotel

Thunder Bay, ON – Job requirements Languages English Education No degree, certificate or diploma Experience 1 to less than 7 months Business Equipment and Computer Applications Word processing software; Opera; Multi-line switchboard; Internet Work Setting Hospitality industry; Hotel, motel, resort Specific Skills Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests’ departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls… – Permanent – Full-time

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