Field Service Technician

Job Listing No: 9740000

Field Service Technician

I.T. Ideas Inc. – Vancouver, BC – Job Description You are an outgoing, self-motivated, “people person” who thrives on delivering exceptional customer service every day. You prefer an opportunity to work in a smaller IT Service Provider environment versus larger corporate enterprise environments so that you get greater exposure to tools, technology and a range of customer verticals. You are passionate about helping not-for-profit and charitable organizations to be sustainable and successful. In this crucial customer facing role you will be responsible for remote and dispatched on-site technical support for all technology needs including: mobile devices, workstations, networking equipment, peripherals and servers. You will be working with various project teams, while assisting our clients in all aspects of their technology needs – including day-to-day break/fix support, RCA (Root Cause Analysis) and preventative maintenance (PM). You have: A passion for excellent customer service and for seeing others succeed St… – Permanent – Full-time

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