Field Operations Specialist

Job Listing No: 9740000

Field Operations Specialist

Calgary, AB – What is the opportunity? Our RBC Field Operations and Control Effectiveness group is looking for a Field Operations Specialist to support six branches in the Calgary South markets for a 12 months maternity leave contract. In the role, you will be responsible to identify, build and validate operational knowledge on all branch roles; including credit (operations), operations risk and regulatory requirements under the guidance of the Manager Market Operations (MMO). What will you do? Support and help sales unit colleagues deliver on a superior client experience Take the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites Verify and validate knowledge with new Client Advisors (CAs) and Manager Client Care (MCC) to ensure fundamental skills are understood ie Cash Balancing, Negotiation of Items etc. Act as a centre of expertise on operational risk, regulatory compliance and credit (operations) Provide coaching … – Permanent – Full-time

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