Director, Customer Care
Kitchener, ON – You are honoured to be the champion of the customer and are driven by the need to inspire a customer-centric culture. This drives you to seek insights about the customer experience at each step in their journey. You are always looking for innovative ways to understand the customer more deeply and holistically, but in a seamless and supportive way. Main objectives: Within 30 days, Understand how the company’s current product is supported and what is required to maintain that support Understand the company’s products in development, the targeted customers, and the company’s brand vision Understand the end to end customer journey and how the Care team can enhance that experience at all points Establish a solid understand of the current Care process and tools, and the planned improvements to both Craft a high level Care strategy for products in development that is innovative, lean, and is consistent with our brand. This will include: Support for customers through pre-sale… – Permanent – Full-timeApply for this job.