Desktop Support 2

Job Listing No: 9740000

Desktop Support 2

Procom – Ottawa, ON – Logging and monitoring of customer questions, issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision. Requirements: 2-3 years of desktop support experience Bilingual in Both Official Languages (French / English) Must to have skills: Microsoft Windows 7 & 10 operating system Knowledge on installing of software applications and the Windows folder structure Excellent Customer service skills (communication, welcoming presence) Nice to have skills: PC Mover data transfer tool SCCM for OS imagining PC troubleshooting skills Job Requirements Company Overview For … – Contract – Full-time

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