Customer Service Technology – Technical Program Manager

Job Listing No: 9740000

Customer Service Technology – Technical Program Manager

Premier Multinational Online Retailer – Toronto, ON – As a Technical Program Manager, you will organize a team of engineers who design, build, test and operate technology that raises the bar for customer safety and trust. Your team will own the architecture, implementation, and operations and they will collaborate with teams across the organization to ensure outcomes that improve safety, quality, productivity and trust in all of companys Customer Service interactions. As a program leader, you will play a crucial role in organizing the big picture and fine details the team needs to deliver continuously on our goal. You will gather strategy and requirements, and define the outcomes that, when delivered, will demonstrably improve safety, trust, quality and productivity. You will collaborate with the team on transforming requirements into continuous delivery, defining the viable increments that can be delivered sustainably, and repeatably to earn our stakeholders trust. You will confidently communicate the teams plan and provide status on c… – Permanent – Full-time

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