Customer Service Supervisor

Job Listing No: 9740000

Customer Service Supervisor

Thermea – Winnipeg, MB – The Customer Service Supervisor’s primary objective is to ensure an excellent customer service and a memorable experience to our gests by planning, directing and supervising the operations and the customer service teams. He is responsible to perform administrative duties and operational tasks and to ensure the continuous improvement of processes and team development. Responsibilities Provide a customer service in compliance with ”Pratik Nordik” and Thermëa standards; Assist guests and provide pertinent information and suggestions to ensure a memorable experience; Communicate frequently and efficiency with the calling center and other departments; Participate in the hiring process; Train new employees; Perform administrative tasks such as scheduling, cash flow and other; Ensure the operations run smoothly; Open and close the site in accordance with operational checklists; Assist employees in operational tasks such as helping with cleaning, filling up woods, moving bins and o… – Permanent – Full-time

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