Customer Service Specialist

Job Listing No: 9740000

Customer Service Specialist

Russell Tobin & Associates – Charlottetown, PE – Job Description As a Customer Support Specialist, you will be responsible for handling inbound customer calls/emails in a fast paced, dynamic call center environment from multiple queues. A Customer Care Representative will normally handle multiple high volume calls/emails assisting customers with complex questions relating to their benefits and/or payroll questions in a high-volume call center. Responsibilities: (other duties maybe assigned) Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training Use decision-support computer software programs to respond to common service questions and inquiries Position entails a high amount of customer interaction over the phone Ensure that customers understand the resolution and provide on-going education to customers Listen attentively to customer needs and concerns; demonstrate empathy Proficiently navigate computerized data entry systems or other … – Permanent – Full-time

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