Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

Northwestel – Yellowknife, NT – Whitehorse, YT – We are currently accepting resumes for six (6) part-time Customer Service Representative positions located in Whitehorse, YT or Yellowknife, NT. Duties: Maintain and develop positive relationships with Northwestel’s Customers to enhance overall customer satisfaction. Effectively manage customer requests for products and/or services information, order status, account status and order requests. Take ownership to continually learn and understand Northwestel’s products, services and promotional offerings to effectively present solutions to customers. Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements. Contribute and add value to Northwestel revenues by proactively identifying and recommending products and/or services to meet customer’s needs including an effort to retain customers on Northwestel services. Respond to electronic requests and inquiries utilizing s… – Permanent – Full-time

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