Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

Jubilant DraxImage inc. – Kirkland, QC – Answer telephone calls to take customer orders, inquiries or complaints in a timely, professional and efficient manner. Enter required information to complete orders as accurately as possible in SAP. Coordinate the invoicing process to ensure timely issuance of customer invoices. Receive, handle and direct customer complaints to maximize customer satisfaction. Accurately and clearly answer customer inquiries about basic product knowledge and company policies. Maintain customer files, records and data to ensure quality and completeness of the information. Opens and monitors customer accounts as required. Create and maintain customer’s RAM license (or equivalent) accurately. Create and maintain customer’s standing orders accurately. Responsible to create sales orders from standing orders. Create delivery in SAP for MTS and non-radioactive products. Responsible to verify orders on block for billing or block for delivery in order to get them release. Responsible to follow up wi… – Permanent – Full-time

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