Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

STAPLES CANADA – Winnipeg, MB – Position Summary: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales. Primary Responsibilities: Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders. Takes opportunities for add-on sales to customer. Assists in the resolution of customer complaints, returns and exchanges. Responds to and directs where necessary, customer inquiries related to copy and technology services. Answers telephones and qualifies and directs c… – Permanent – Part-time

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