Customer Service Representative – 6 Month Contract

Job Listing No: 9740000

Customer Service Representative – 6 Month Contract

Innomar Strategies Inc. – Burnaby, BC – PRIMARY DUTIES AND RESPONSIBILITIES: Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery Communicate with multiple external and internal customers Adhere to all procedures and work instructions in performing the job Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc. Maintain accurate information regarding backorders Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required. Responsible for customer account setup and customer file maintenance Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations Other tasks as assigned EXPERIENCE AND EDUCATIONAL REQ… – Permanent – Part-time

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