Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

TD Bank – Gatineau, QC – The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, referring them to appropriate team members or internal Bank partners. The Customer Service Representative reports to either the Manager Customer Service or Manager Customer Service and Sales. Job Requirements Customer Experience Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner Ensure the customer area is professional and inviting in appearance Ensure customer problems are handled appropriately, escalating issues when necessary Proactive… – Permanent – Part-time

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