Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

Bank of Montreal – Alberta – You have a passion for helping others. As a Customer Service Representative, you will support customer requests related to banking services including handling transactions and supporting customers who walk into the branch. By proactively identifying customer needs and initiating referrals to appropriate team members, you will contribute to the results and the overall experience delivered in the branch. You will look for ways to contribute to the ongoing improvement of the overall branch customer experience. Key Accountabilities: Be a key member of a collaborative and versatile branch & market team Welcome warmly customers & meet their banking service needs including transactions, with seamless execution Offer advice and guidance on the digital and self-serve options available with the goal of making it easy, simple and fast to bank with BMO Review the customer profile and engage customers in a needs based conversation to identify potential opportunities and address every da… – Permanent – Part-time

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