Customer Service Manager

Job Listing No: 9740000

Customer Service Manager

WALMART CANADA – Ancaster, ON – Position Summary A Customer Service Manager co-ordinates the checkout area in the store, supports Front-End associates, and resolves Customer complaints. Position Responsibilities . Practicing the 3 meter Rule. . Ensuring compliance with the Company’s procedures regarding Customer Satisfaction Cards (CSC’s) and Competition Ads. . Providing a friendly work environment for Associates and Customers. . Receiving customer complaints and resolves complaints when possible. . Correcting register errors when necessary/required. . Following and training associates on the “One Best Way” standards of practice. . Responding to CSM alerts on the handheld promptly. . Providing coaching and training feedback to associates. . Assigning cashiers to registers and managing breaks of associates as required. . Communicating with management and sales floor associates to maintain Front-End coverage. . Resolving customer dispute/concerns and using good judgment to make decisions for the customer at t… – Permanent – Full-time

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