customer relations clerk

Job Listing No: 9740000

customer relations clerk

NATIONAL BANK OF CANADA – Brampton, ON – This position reports to the Manager Customer Service.Main challenges :* Offer personalized and efficient service* Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor* Propose and inform clients about specific Bank products and services* Perform operational activities* Answer phone calls and client requests* Complete the scheduled training activities in order to acquire the knowledge required for the position* Learn and comply with established policies, standards and procedures* High school diploma and two years’ relevant experience or College diploma* Sales and customer service experience* Knowledge of banking products and services, an asset* Flexibility to work schedules, an asset* Flexibility to cover several branches, an asset* Bilingualism (spoken and written) – English and French* Spoken Punjabi, Hindi and Urdu an assetWe strive to be an inclusive organization where all employees a… – Permanent – Full-time

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