Customer Care (Entry Level Fashion)

Job Listing No: 9740000

Customer Care (Entry Level Fashion)

LXR & CO – Montreal, QC – LXRandCo celebrates iconic masterpieces: we truly believe that iconic handbags deserve to have new lives. Our mission is to connect people with modern vintage pieces, with the intent to bring new inspiration, and promote sustainable practice by giving renewed life to modern vintage luxury handbags and accessories. Position Summary: The Customer Care Specialist (Customer Service) interacts with our customers on behalf of LXRandCo, resolving customer complaints via phone, email, mail, or social media. Responsibilities: Provide outstanding customer service to LXRandCo’s customers over phone, e-mail, and/or live chat. Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics. Maximize online sales and repeat customers through phone/email communication Provide exceptional online customer service support Resolve order-related issues by liaising between client and internal/external groups (logistics/warehouse/production) … – Permanent – Full-time

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