Clinical Operations Support Coordinator – REMOTE

Job Listing No: 9740000

Clinical Operations Support Coordinator – REMOTE

Teladoc Health – Montreal, QC – The Clinical Operations Support Coordinator role plays an integral part of facilitating case management and supporting Best Doctors members. The Coordinator partners closely with the clinical team to ensure timely and accurate case completion and full member satisfaction. They use their customer service skills and knowledge of Best Doctors services to efficiently manage incoming and outgoing phone calls, transfers to clinicians, schedule intakes and other appointments with clinicians and provide the highest level of service. What you will be doing: Provide exceptional service to members, represent Best Doctors and our services in a professional, member-centric manner through a variety of communication channels including incoming and outgoing calls, emails and chats. Provide regular case updates, escalate case information as needed and demonstrate an appropriate sense of urgency throughout case management. Work with the case team to ensure support of members, facilitate and expedi… – Permanent – Full-time

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