Call Centre Representative – No Weekends or Night Shifts

Job Listing No: 9740000

Call Centre Representative – No Weekends or Night Shifts

Canon – Beloeil, QC – Bilingual Call Centre Representative – No Weekends, No Night Shift 18 MTH Contract As the Bilingual Call Centre Representative, you will act as the point of contact for issues and concerns related to customer account information, equipment operation, invoicing, leasing, logistics, sales, and more. You will report to the Customer Relations Supervisor, and work in an environment where your objective is to maintain ongoing positive customer relations to ensure clients receive excellent service and timely resolutions. What You’ll Be Doing: Respond to inbound calls and emails related to client inquiries, issues and concerns pertaining to any product or service in a courteous and timely fashion Ensure issues are thoroughly investigated and determine appropriate action for resolution Maintain accurate records and documentation of changes to account information through the database Follow all current departmental procedures, processes and methodologies Maintain knowledge and awaren… – Permanent – Full-time

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