Bilingual Support Specialist

Job Listing No: 9740000

Bilingual Support Specialist

Fuze HR inc. – Montreal, QC – Our client is one of the fastest growing companies and industries driving innovation and digital strategy. Continuously on growing their team, they require a Support Specialist to join their team. Responsibilities: Receives, documents and resolves customer issues both internally and externally Reproduces customer issues in our testing lab & identifies the issues Establishes liaison between Customers and R&D to ensure satisfactory resolution of product defects and issues Provides answers, explanations and resolutions to customers Provides remote technical assistance in software setup, installation, integration & troubleshooting Develops technical documentation, writes FAQs, and maintains a knowledge database Provides user with training and assistance on secure use of our applications and systems Ensures protection of customer systems and information at all times Qualifications: DEC in Computers or equivalent Minimum 1 year experience in a Help Desk environment Knowledge and experi… – Permanent – Full-time

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