Bilingual (French/English) Service Desk Analyst

Job Listing No: 9740000

Bilingual (French/English) Service Desk Analyst

PeopleToGo Inc – Markham, ON – Job Description Position: Bilingual (French/English) Service Desk Analyst Work Address: Markham, ON L3R 0J2 Work days: Monday to Friday Work hours: 8 am to 4 pm Start date: Immediately or with 2 weeks’ notice Salary: $65 – $70K Vacation: 3 weeks Benefits: Flex plan, drugs, dental, vision Annual education allotment of $1,5 (related to the field) Travel: Less than 2 months over a year (1 week in each office location in Montreal, Quebec City Vancouver, Calgary, Victoria, Ottawa) What is the work environment like? Busy, can be stressful, agents have to multi-task, i.e.: while on the phone they will need to keep an eye on ticket queue as response time is tied to an SLA. Will have about 20 calls per day and 20 tickets. They have a Starbucks on site as well as a cafeteria that serves hot lunches. They just put a social committee in place and do potlucks, plan team events outside of work, have a monthly newsletter They meet as a team once a month and individuall… – Permanent – Full-time

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