Bilingual Customer Support Representative

Job Listing No: 9740000

Bilingual Customer Support Representative

TALENTCOR – Saint John, NB – Employment :Temporary # of Openings :1 Classification :Other Area(s) Industry: Talentcor Halifax is recruiting for Bilingual Customer Service Representatives in Saint John, New Brunswick. Accountabilities: Take incoming calls in a professional manner Assist customers with any inquiries/problems they may have Act as the front line for the field operations in any escalations and manage those in association with the onsite Diffuse difficult customer situations Focus on providing tiered remote customer service solutions at many levels Technical trouble shooting and dispatching field service technicians and 3rd party equipment supplies ordering as required Record, track and monitor problem resolution Input and / or update documented information in a computerized database Fluently bilingual in French & English Superior customer service and professional telephone skills including strong organizational and problem solving skills Strong team player with effective communic… – Permanent – Full-time

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