Bilingual Collections & Recoveries Officer (French & English)

Job Listing No: 9740000

Bilingual Collections & Recoveries Officer (French & English)

RBC – Mississauga, ON – What is the opportunity? As a Recoveries Officer, you will apply your strong negotiation skills to reduce losses and increase recoveries for RBC Personal Products, and Card portfolio. You will conduct Recovery collections through effective collection techniques. What will you do? Recover outstanding balances on Personal Loans and Card Products, utilizing RBC collection methodologies. Initiate outbound calls and receive incoming client calls. Analyze all client information available to assess the maximum recovery, by providing repayment options to clients. Identify risk situations and escalate if and when appropriate. Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity. Maintain a balance between quality Customer Care and effective collections techniques. * Embrace the service routines, goal setting and performance enablement. Apply your capabilities to identi… – Permanent – Full-time

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