Bilingual Collections Agent

Job Listing No: 9740000

Bilingual Collections Agent

ADT Canada – Mississauga, ON – Job Description Position Summary: Reporting to the Credit & Collections Manager, the Bilingual Collections Agent will contribute to the reduction of delinquent accounts by participating in outbound predictive dialer campaigns to negotiate full payment of arrears in a fast paced call center environment. The ideal candidate is professional, autonomous, resourceful and committed to providing excellent customer service with every interaction. Duties and Responsibilities: Contacting our customers aiming to collect full payments on aged accounts including negotiating payment arrangements to bring accounts current Proactively offer alternative payment solutions to prevent future delinquency Ability to problem-solve through active listening combined with a commitment to provide our customers with an excellent customer experience Exhausts all possible collection efforts prior to canceling customer accounts in an effort to minimize bad debt losses Identifies and facilitates the… – Permanent – Full-time

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