Application Support Coordinator

Job Listing No: 9740000

Application Support Coordinator

Toronto, ON – Position: Application Support Coordinator Location: Richmond Hill Role Description: An ideal candidate has worked on a number of Enterprise-grade Web Applications and desktop software applications and has basic experience with ASP.NET, HTML, CSS and JavaScript. Candidates will be required to demonstrate exceptional knowledge of our platform and be comfortable working in a fast paced environment. Responding to client requests in a timely fashion while knowing when to escalate issues will be the biggest challenge in this role. Key Deliverables Follow company principles on a daily basis: Responsiveness, Constant Communication, Going Above and Beyond, Expert Guidance, Technology Supports Business Ensure Client SLAs are being met and escalate issues when necessary Develop a list with all customizations per client Review HTML and any Front-End ASP.NET code Ensure overall customer satisfaction Responsibilities Working with our support team to triage support requests and resolve tickets when n… – Permanent – Full-time

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