Analyst – Direct Access service

Job Listing No: 9740000

Analyst – Direct Access service

Banque Nationale – Montreal, QC – DESCRIPTION This position reports to the Section Manager. Your main challenges: Offer our partners help desk service for all questions relating Market Events (reorganizations, dividends & interests) Develop and maintain a relationship of trust with partners Problem resolution Analyze and interpret information collected to explain discrepancies Participate in the analysis of processes as well as the realization of projects in your sector of activity Identify the needs of our partners and offer support, identify the problems presented, while offering a quality service to our clients National Bank Financial, National Bank Direct Brokerage, National Bank Trust and NBIN More specifically, you will have to: Understand and respond to queries from our partners by email and telephone on all matters relating to Market Events (reorganizations, dividends & interests) Interact with different sectors of the Bank and professionals to provide technical support Provide support for a… – Permanent – Full-time

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