Access Management Officer, Summer 2018 Student

Job Listing No: 9740000

Access Management Officer, Summer 2018 Student

Royal Bank of Canada – Montreal, QC – What is the opportunity? The Operations Support team is hiring an Access Management Officer. We are a team of operational experts performing oversight and support activities which liberate time for People Managers in the Operations Centres, Advice Centres and Sales Force. Our overarching goal, through employee engagement, is to improve productivity, mitigate operational risk and support a superior customer experience. What will you do? – Complete access management and generic requests in an accurate and timely manner – Manage requests received from a variety of channels – Accurately follow guidelines and procedures – Update documentation as required – Collaborate with team members and colleagues to ensure volumes are well managed – Identify opportunities to streamline processes – Take ownership, building trust and accountability at first point of contact. Referring to manager where required. What do you need to succeed? Must-have – Ability to grasp information q… – Permanent – Full-time

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